Terms and conditions

We provide dog training education, in-person lessons, board and train, online programs, live group coaching, the Inner Circle membership, and related digital content. Specific deliverables, durations, and prices are described on the page for each program.

When you enroll in a paid program, you agree to pay the listed price. Payments are processed by our third-party payment provider. We never store full payment card details on our servers.

Recurring memberships renew automatically until cancelled. You can cancel any time via your account, through our contact form, or by emailing nddogtraining@gmail.com.

For in-person and virtual lessons, please give at least 48 to 72 hours notice to cancel or reschedule. Cancellations made inside that window may be subject to a rescheduling fee.

For digital programs (downloads, recorded courses, ebooks), refunds are handled case-by-case. Reach out within 30 days of purchase if you’re unhappy and we’ll do our best to make it right.

For your dog’s safety and the safety of others, dogs participating in any in-person training must be up to date on core vaccinations (rabies, DHPP, bordetella as age-appropriate). You agree to provide proof of vaccination on request and to keep your dog home if they are showing symptoms of illness.

Board and train is the same program as our lessons, done for you over a two-week stay. Dates, price, and pickup are confirmed with you in writing before drop-off. Your dog must meet the vaccination and health requirements above, and you agree to tell us about any history of biting, aggression, or health problems before the stay. If your dog needs urgent veterinary care during a stay, we will try to reach you first, take your dog to a vet if we can’t, and you agree to cover that cost.

You are responsible for your dog’s behavior at all times during in-person sessions. You agree to follow safety instructions from the trainer, keep your dog leashed when required, and not bring a dog with a history of aggression to a group class without prior discussion.

To the fullest extent permitted by law, you agree to indemnify and hold harmless New Direction Dog Training, its trainers, employees, and contractors from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising from your dog’s behavior during or after a session.

Training outcomes vary based on factors including breed, age, temperament, health, and the owner’s consistency of practice. Except for the bootcamp coaching guarantee below, we make no guarantees that any specific behavior will be eliminated or any specific skill mastered within a set timeframe. Our guidance is not a substitute for veterinary, medical, or behavioral advice from qualified professionals.

At the start of the 6-Week Dream Dog Bootcamp, you and Brady set one specific goal for your dog. If you attend the live coaching and practice about 15 minutes a day, and you have not reached that goal by the end of week six, Brady keeps coaching you in the following live group calls at no extra cost until you do. There is no time limit, as long as you keep showing up and practicing. The guarantee is more coaching, not a refund, and it does not transfer to another person or dog.

All written materials, videos, course content, and brand assets are owned by New Direction Dog Training and provided for your personal use. You may not redistribute, resell, or republish them without our written permission.

We reserve the right to refuse service or terminate enrollment in cases of unsafe behavior, non-payment, abuse of staff, or violation of these terms. Where appropriate, we will refund unused, prepaid sessions on a pro-rata basis.

To the extent permitted by law, our total liability for any claim arising out of the Services is limited to the amount you paid us in the twelve months preceding the claim.

These terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-laws principles.

We may update these terms from time to time. We’ll change the effective date at the top of the page. Continued use of the Services after changes are posted means you accept the new terms.

Questions about these terms? Send me a note and I will get back to you.